Privacy Policy for the users of Interface Medical Education

Privacy policy, updated on December 10, 2023

Interface is a company providing high quality study materials and preparatory courses for medical professionals appearing in wide ranging medical licensing exams throughout Gulf, Asian and European countries as well as for USA and UK.

This privacy policy informs users about the type, scope and purpose of the processing of personal data by the Interface Medical Education as the responsible provider. It applies exclusively to the website operated by the provider, namely www.interface.edu.pk. We want you as a customer of our service to understand how we use your data and which options you have to protect it. We are aware of the importance and sensitivity of your data and thank you for your trust. For us the careful handling of your information is a matter of major concern. If you have any individual questions, please do not hesitate to contact us.

Where do we get your information from?

We collect your information in the following ways:

When you communicate with us in person, via a letter, email, telephone, or direct message via social media or live chat.
When you visit our website, our server automatically records IP (Internet Protocol) address, browser type, operating system, domain name, access times, and referring website addresses.
When you register as a member or request information, we will use our registration and online enrollment forms to collect personally identifying information such as your full name, mailing address, email address, telephone number, educational background, professional information ("personal data").
When you sign up to one of our mailing lists, or take part in competitions or promotions, or surveys.
When you interact with us via social media through messages, posts or by providing your email address to receive further information.

How do we use collected information?

We may use any information collected, including personal information:

To administer the purchase and delivery of our products and services.
To improve website content, relevant advertisements and communications to you.
For analytical, statistical or survey purposes to improve our services to you.
To answer and resolve queries.
To contact you for marketing purposes, if you have consented to receive such information.
To manage risk for ourselves and our customers.
To obey laws and regulations.
To exercise our rights as set out in contracts and agreements.

How is collected Information Shared?

The information collected may be:

Shared with our agents or contractors who assist in providing support for our internal operations.
Disclosed when legally compelled to do so at the request of governmental authorities conducting an investigation, to verify or enforce compliance with the policies governing our website and applicable laws, or to protect against misuse or unauthorized use of our website, to a successor entity in connection with a corporate merger, consolidation, sale of assets, or other corporate change respecting the website.

Who do we share your personal information with and why do we do it?

We may share your data with a variety of third parties or suppliers. Please see the table below for further details:

Name of Third Party / Supplier	Details
Verifone – formerly 2checkout	Payment gateway provider
PayPal	Payment provider
HBL IPG	Payment gateway provider
Mailchimp	Marketing / customer communication email platform
Facebook	Social media platform / Online Advertising
Twitter	Social media platform / Online Advertising
LinkedIn	Social media platform / Online Advertising
Instagram	Social media platform / Online Advertising
YouTube	Social media platform / Online Advertising
Trustpilot	Independent review site
Google Analytics	Website analysis platform
Hotjar	Website user behaviour analysis platform
Google Adwords	Pay-per-click advertising platform
Zendesk	Customer Support / Enquiries Helpdesk & Live Chat

Social Login (Facebook, Google & Linkedin)

We offer you the ability to register and login to Interface with Facebook, Google and Linkedin sign-in. When logging-in using any of the above mentioned social login, no further and separate registration or login is required. In order to complete the registration or login you will be redirected to the respected social website where you can login with your credentials. By linking your social account, we automatically receive the following data;
First and Last Name
E-Mail Address
Gender
Your Username

Storage, Security and Transfer of Data

Cookies

Interface may employ ‘Cookies’ technology to keep track of a user’s current session and to keep track of user information between visits. Cookies are small text files stored on your computer that a website can use to recognize repeat users and to facilitate each user’s ongoing access to and use of a website. Generally, cookies work by assigning a unique number to the user that has no meaning outside of the assigning site.

Some cookies used by the Interface website may remain on the user's computer after they leave the website, but most are set to expire within 30-365 days. You can disable cookies using the settings on your web browser, but doing so will prevent you from taking advantage of customization and certain security features.

Tracking (Facebook and Google Remarketing services)

Our Sites and Services do not collect personal information about your online activities over time and across third-party websites or online services.
Because we link to social media sites, and from time to time may include third-party advertisements, other parties may collect your personally identifiable information about your online activities over time and across different web sites when you visit this Site.

In addition, we use Facebook and Google AdWords, so we are advertising the Site online through a form of tracking called remarketing, Third-party vendors, including Facebook and Google, show our ads on various sites across the Internet, and use cookies to serve you ads based on your past visits to this Site.

Facebook and Google AdWords customers are able to retrieve the total number of users clicks on advertisements that have been marked for conversion tracking. However the data gathered and evaluated will remain anonymous and the identity of the user cannot be traced. Users that do not want to participate in Conversion-Tracking can easily delete the cookies stored on their device through their browser. These users are will not be included in the conversion tracking statistics.

Please note that not all tracking will stop even if you delete cookies.

How long may we keep your personal information for?

As a customer, we will keep your data for as long as we need to, in order to administer your subscription. After that date, we may keep your records on file for up to ten years for legal reasons and in order to contact you about relevant products, services and opportunities. You can unsubscribe from marketing emails at any time, however, this may impact your experience of an online subscription.
As an active subscriber to our mailing lists, we will keep your data indefinitely or until you request that it is deleted.
If you contact us via our enquiries email inbox, we will keep a record of that enquiry for up to two years. If you contact us via live chat, we will keep a record of that enquiry for up to 365 days. Social media direct messages are kept indefinitely, although you can request deletion of your data from those platforms at any time.
If you have provided your details on the basis of consent, we will tell you at that time how long we shall keep your data for.

Transmission of Personal Data

The user acknowledges and agrees that by providing Interface any information through the website, the user automatically consents to the transmission of such personal or proprietary user information over international borders, as necessary, for processing in accordance with Interface standard business practices.

How to Control Your Information

You have the right:

To request access to the personal information we have about you.
To update your personal information at all times (subject to availability).
To request that we delete personal information about you.
To opt-out of our use, transfer, exchange or disclosure (including to third parties) of personal information about you.
Not to be discriminated against based upon whether you decide to opt-out.

To exercise the access, deletion and opt-out rights described above, please email us at interface.education@gmail.com

Opt Out of Email Notifications

If you have made a purchase of goods or services from us, we are entitled to send you information about our own similar goods or services to the email address given to us during the conclusion of the contract. You can opt out of receiving subscription/service-related notifications and marketing/promotional updates from our website at all times. You can also update your preferences by following the “Unsubscribe” link included at the bottom of any email communication. Due to the technical failures and/or other unforeseen reasons, if the system fails to update your preferences, you can also write to us directly at above given email address

Other Privacy Information

Maintaining Privacy

As stated, Interface will maintain the confidentiality of all user communications that contain personal information transmitted directly to Interface. Postings by a user on any public arena, such as a message board or in a chat room, will not and cannot be protected as confidential.

Children

Our Services are not intended or directed toward individuals under age 13. If you fall under the age of 13, please do not use our Services or register on our website. We do not knowingly collect personal information from users under age 13. If it is brought to our attention that personal information has been collected from individuals under age 13, we will take required measures to delete such information. You can write to our support team at interface.education@gmail.com to address any concern you may have regarding such information.

Privacy Policy Changes

We may periodically update our Privacy Policy. All policy changes will be posted on this website, and the date at the top will be updated to reflect that change. If there are any material changes to the policy, all users who have opted to receive communication will be notified via email. We may also show notifications/updates within our products/services to inform you about such changes. Continuing to use the product after the change is effective implies agreement with the Privacy Policy. If you disagree with any of the changes, you must cease using our services and write to us at "interface.education@gmail.com" for deactivation. Any applicable refunds for paid services will be calculated as per our refund policy. Any changes will be effective only after the effective date of the change and will not affect any dispute arising prior to the effective date of the change.

Contact Us

If you have any questions about our Privacy Policy or suggestions on how to improve our privacy to all users, you may contact us at any time at "interface.education@gmail.com"

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